Satya Lavender Incense Sticks

Returns Policy

At You’re The Magic, we take great care in ensuring the quality of our products. Due to the fragile nature of our items, we do not accept refunds or returns unless the item is damaged or faulty upon delivery.

Damaged or Faulty Items:

If you receive an item that is damaged or faulty, please contact us within 7 days of delivery, via email at contact@yourethemagic.com.au - We will assess your concern and, if validated, provide instructions for returning the item for a replacement or refund.

 

Conditions:

• All return requests must be made within 7 days of delivery.

• Proof of purchase is required.

• Products must be returned in their original packaging.

 

Thank you for your understanding and support of You’re The Magic.

For any questions or concerns, please reach out to us at contact@yourethemagic.com.au

Shipping Method: We use Australia Post for all our shipping needs.

Shipping Cost: A flat rate of $12.95 will be applied for regular shipping within Australia.

Delivery Times: Orders typically ship within 1-3 business days. Delivery times vary based on your location. Please allow additional time for rural areas.

Tracking: All orders will be provided with a tracking number once shipped, allowing you to monitor your package’s journey.

International Shipping: At this time, we only offer shipping within Australia.

Issues with Delivery: If you experience any issues or delays with your order, please contact us via email at contact@yourethemagic.com.au within 14 days of delivery for assistance.

Thank you for shopping with us!

At this stage, order pick up is only available to customers who have an upcoming in-person session. your order can be picked up at the time of your session.

We thank you for your Co-operation.